FOR ALL CLIENTS USING OUR INTEGRATED EMAIL (i.e. you are not using your own alternate email system such as Google or Office 365)

 

You must read the following and make the required changes to your email account settings within your email client for ALL BC mailbox accounts.

 

If you are unsure as to how to configure your email accounts for th different email clients on differing devices please visit this page:

http://docs.businesscatalyst.com/user-manual/site-settings/email-users where you will find references to the individual requirements.

 

As a provider of a complete business solution, Business Catalyst values your security and always keeps up with current standards.

 

In order to better protect you e-mail communication, we have made some changes to the way you can access your email inbox in browser or in an email client. As such, we have created a dedicated secure domain for email which we plan to restrict to use only SSL/TLS encryption for both incoming and outgoing communication. The new domain will be used to access your email from browser and email client as well.

 

While you will be able to continue using the existing email client settings until 31st March 2016, it is recommended that you instruct your customers to update their email settings as soon as possible to benefit of the enhanced security features.

 

The update your email client, you need to use the settings below:

  • Inbound (receive emails)
    • Inbound Server: mail.worldsecureemail.com
    • Inbound Server Type: IMAPS (993) / POP (995)
    • User Name: username@mydomain.com
    • Connection Security: SSL/TLS
    • Authentication Method: Normal Password
  • Outbound (send emails)
    • Outbound Server: mail.worldsecureemail.com
    • Outbound Server Type: SMTPS (465)
    • User Name: username@mydomain.com
    • Connection Security: SSL/TLS
    • Authentication Method: Normal Password


For more details on how to update your email client settings, follow the steps described in the Business Catalyst How to configure SSL encryption for your email client article.

 

You will also be required to use https://mail.worldsecureemail.com for accessing your mailbox using a web browser. Please note that site administrators will still be able to use the Admin Console and access their mailbox through Single Sign On as before. 

 

Important:

 

The current mailbox settings will continue to work until March 31st, 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings. Furthermore, mail.mydomain.com will be automatically redirected to the https://mail.worldsecureemail.com from then on.

We also strongly advise you to change your email password, by logging into webmail (using https://mail.worldsecureemail.com) and browsing to Settings -> Password. There you will be able to set a new password for accessing your mailbox.

 

Email updates FAQ:

  1. Has anything changed in the way I access email from within BC admin interface
    1. No. While the email inbox will be accessible through https://mail.worldsecureemail.com, for accessing email from the BC admin interface customers don't need to change anything as BC handles everything behind the scene.
  2. Going forward, how do I access email inbox from the browser?
    1. Customers will be able to securely access email in browser by loadinghttps://mail.worldsecureemail.com/ instead of http://mail.mydomain.com/, which will still be accessible until 31st March 2016. Following 31st March 2016, http://mail.mydomain.com will be redirected to https://mail.worldsecureemail.com/
  3. How do I access my email from an email client (ex: from a mobile device)?
    1. To continue accessing your inbox in an email client, you will need to update your email settings as instructed above before 31st March 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings.